Frequently asked questions: FAQ of Indonesian Furniture

How do I order a container?
All you have to do is go through the catalogue, write down the codes, quantities, and fabric selection (where applicable), and fax the information to us. In return, we will send you an order confirmation stating the lead time along with the total cost of your order. Once you have reviewed your order, make any necessary changes, sign your order and fax it back to us.
Can I choose what I put on my container?
Absolutely! Just tell us which and how many items you want. If the item is not in our catalogue, but you know it is being produced in Indonesia, just send us a picture of the item, and we will do our best to add it to our product line.
How many pieces will fit on a container?
Approximately 180 to 225, depending on what pieces you choose.
Can a container be shipped anywhere?
Yes
Can I choose the upholstery (fabric) I want?
Certainly! Sample of the types of upholster will be on line soon.
What kind of finish do you offer?
We offer the finishes for our reproduction mahogany line: the traditional red mahogany sprayed finish, and our hand-rubbed brown french wax finish and our honey color. Sample pictures will be available on our website soon. If you would like wood samples, please call or e-mail us.
Where do you currently ship?
We ship all over the world to countries like Canada, Holland, United States, Greece, France and more.
How long will it take to get my container?
Most containers are shipped within 4 weeks or lessafter we have received a confirmed order.
When do I have to pay for my container?
The invoice is due 14 working days after the container is shipped from the factory. Special terms can be arranged and are made on a case by case basis.
What do I do if some of the items on the container arrive damaged?
Since every situation is different, each damage claim is handled on a case-by-case basis. In general, however, any manufacturing defect or damage that results from improper packing, and is in excess of 5% of the value of the shipment, is covered by the factory.
Are discounts available?
Yes, for multiple-container purchases. Please call or e-mail us.
How can I get a price list and catalogue?
Click here
What is the cost of shipping a container?
We ship FOB Jepara, Indonesian. If you would like a idea of costs to ship a container you can e-mail us or look at our page on Ocean Freight.